Wooden picture - Blue mandala of hope

An assembly manual is provided with every order.

The assembly instructions for a specific product can always be found on the product page next to the product description tab.

If the product also includes optional mounting accessories, we recommend purchasing the one that suits you best.

General wall mounting instructions for our products can be found HERE.

Yes, our customers often order our products as gifts for their loved ones. We do not include the invoice in the package, so you do not have to worry that the recipient will see the price of the gift. Invoices are sent exclusively in electronic form to the e-mail address you entered at checkout.

If you are ordering the product as a gift, it will be packed in the same standard way as other orders. We pack every package carefully, safely and tastefully, so the product arrives in perfect condition and looks nice from the moment it is unwrapped.

If you are interested in a size that is in between the ones we offer, please email us with your request at dublez@dublez.com . If you would like an even larger size than what is listed, also contact us via email. Our graphic department will assess whether it is possible to produce a different size.

Všetky naše fotografie a vizualizácie v galériach produktov sa snažíme čo najviac priblížiť realite. Drobné rozdiely môžu vzniknúť samozrejme nastavením vášho displeja.

Skutočná farba / dekor závisí od rôznych faktorov ako napríklad svetlo v miestnosti (intenzita, prirozdzené svetlo, umelé svetlo) alebo umiestnenie výrobku v priestore.

Before choosing the size, we recommend measuring the space first where you want to place the decoration. The right size is important so that the product looks balanced and natural on the wall.

A size that is too small may get lost on a large wall and look out of place. On the other hand, a size that is too large may visually overwhelm the space and make the decoration look crowded.

We therefore recommend choosing a suitable size according to the width of the wall while also leaving enough free space around the decoration. Ideally, leave at least 20 cm from the edges of the wall or furniture so the space can “breathe” and the decoration stands out nicely.

It is possible to detect a certain smell or odor from our products upon unpacking. Some may find this smell pleasant, while others may not. It is an aroma that results from the manufacturing process. The smell will naturally dissipate within 10 days of unpacking.

The foam tape you applied to the wall is very strong. The product will definitely not fall off the plaster. If you decide to remove the sign after some time, we recommend proceeding very carefully. Ideally, it would be best to first cut the foam from the wall with a long sharp knife from behind the product, and then carefully peel off the remainder that stays on the wall. Since there are various types of plasters, it is necessary to also adapt to the structure and composition of yours.

Since we manufacture products from wooden materials, the answer is debatable. If the product is not directly exposed to rain or splashing water, it should not be a problem. However, it is necessary to consider the varying humidity of the outdoor air and temperature. As wood is a living material, these fluctuations can cause, for example, slight bending of the material. Therefore, in such cases, we recommend mounting the product on the wall with small-headed nails. Thanks to the nail heads, the product will be securely pressed against the wall, ensuring its stability. The number of nails depends on the product.

All our products are manufactured in our DUBLEZ workshop in Slovakia (Europe). 95% of the materials we use for our products are produced in the EU, with nearly all coming from the Czech Republic/Slovakia. Products from our main material supplier meet the strictest standards enforced by the California Air Resources Board which applies stringent quality control conditions for air quality and pollutants. Additionally, the supplier's products are certified by the Programme for the Endorsement of Forest Certification (PEFC), and the wood used for these products comes from verified and well-managed forests, ensuring a renewable and sustainable source.

Naše výrobky odporúčame čistiť suchou prachovkou alebo jemne vlhkou, dobre vyžmýkanou handričkou. Pri čistení postupujte opatrne, aby nedošlo k poškodeniu povrchu výrobku.

Ak chcete výrobok povysávať, odporúčame použiť iba jemný nadstavec určený na vysávanie prachu. Predídete tak možnému poškriabaniu alebo poškodeniu detailov výrobku.

Mokrú handru, agresívne čistiace prostriedky ani nadmerné množstvo vody neodporúčame používať.

We custom-make your order after it has been placed.

You can find the estimated delivery date when selecting the shipping method at checkout.

• Express delivery: Priority dispatch within 2 business days.
• Standard delivery: Dispatch within 4–6 business days.
• Products in stock: Automatic priority dispatch within 24 hours.

The delivery time is approximate. In 98% of cases, we always deliver the product within the estimated delivery time.

If the order has not been shipped yet, we can still change it. If you need to quickly change something in your order, it is important to contact us immediately so that it does not go into production. If you realize that you forgot to add another product to your cart, selected the wrong product size, or made a mistake in the delivery details, please contact our customer support as soon as possible.

The sooner you contact us, the greater the chance that we will be able to edit the order before it is produced or shipped.

Yes, we pack our products safely so they arrive to you in perfect condition. Most products are placed in a protective template, and all products are also wrapped in bubble wrap. They are delivered in sturdy cardboard made from 5-layer corrugated board.

Products that consist of several pieces may be packed in a smaller package than the total size of the product, as the individual parts are stacked on top of each other inside the package. There is therefore no need to worry that you have received a different product.

We ship most of our products in a protective wooden template, which is made from the same material as the product itself. The template is attached to the product with paper adhesive tape on the back side.

After removing the paper tape, you can simply take the product out of the template. The template is used for safe transport of the goods to reduce the risk of damage to the product during delivery.

Please note that the template is only packaging material and is not part of the product. Any damage to the template therefore cannot be accepted as a product claim, as it serves exclusively to protect the product during transport.

How to place an order: After selecting the design and size, you need to add the product to your cart. The shopping cart is located in the top right corner of the page. Then you need to fill in:

1. Your e-mail address.
2. Billing and delivery details.
3. Choose the shipping method and payment method.
4. Finally, simply submit the order.

If you still have trouble placing an order, it is possible that you made a mistake in one of the steps of the shopping process. In this case, we recommend reading the guide how to shop. The guide takes customers through the process step by step. If you continue to have problems with your purchase, please contact our customer support.

Technical error on the website: If you suspect that you cannot place an order due to a technical error on our e-shop, please contact us. If you can provide a description of the problem, a photo from your phone or a video of the error, it will help us a lot in resolving the technical issue.

All products are placed in the production queue the moment the order is sent. The material required for production is always in stock. On the product page, you can see the nearest delivery date. This date is valid if the "Express Delivery" option is chosen.

All types of shipping along with their delivery times can be found HERE.

If you did not receive a confirmation email when sending the order or if you are not receiving emails related to order changes, one of the following scenarios may have occurred:

1. Your email was sent to spam - In this case, it is necessary to check the "spam" or "junk mail" folder. With G-mail and other email providers, it can happen that the provider marks the email as spam.
2. The email address entered in the order is incorrectly written - When sending an order, it is important that the email address filled out is valid. In this case, we recommend contacting our customer support, where we can change the email to the correct one and you will also receive an email with the order.
3. Your email inbox is full - If your email inbox is full, it is not possible to receive new emails, including emails from us. To be able to receive emails, it is necessary to free up space in the email inbox, e.g., by deleting older emails.
4. You did not send the order - If the order was not sent at checkout with the button used to send the order and you were not redirected to a thank you screen, it is likely that the order was not sent. In this case, we also recommend contacting customer support.

Yes. If you would like to have, for example, your own text, dedication or favorite quote engraved on the product, feel free to contact us and send us your idea at dublez@dublez.com. Our graphic department will check whether the customization is possible.

Yes, if you are interested, contact us by e-mail with your idea or request for a custom product, or with a request to modify one of our existing products.

Our graphic department will assess your request and check the production possibilities. Many of our products were created based on ideas and requests from customers, so we will be happy to take a look at your idea.

If production is possible, we will prepare a suggested next step for you. If a specific solution is not suitable for production, we will be happy to recommend a similar product or another suitable alternative from our offer.

Almost all of our products feature a small, subtle logo of our company. The logo is tiny and not very noticeable. If you would like to remove the logo nonetheless, so that it is not engraved on the product, it is possible. You will need to inform us in advance so that we can add this service to your order.

You can add this service through the following link HERE.